This Week’s “Friendly Friday” post features a twenty-year veteran of AK Material Handling, Brenda Harrison.

Brenda is a Senior Project Account Coordinator for AK Material Handling Systems.

Brenda, how long have you been an employee of AK Material Handling Systems?
Hard to believe it’s been over 20 years. Where does the time go?

What is the biggest change you have seen in the material handling industry over that time period?
Technology, technology, technology! All communication and correspondence were accomplished by using a simple 3-line phone system. If you couldn’t reach someone by phone, you hopped in the car to make a personal visit. All documentation; invoices, BOL’s (Bill of Ladings), faxes, (you get the idea) all created on an electric typewriter! Warehouse drawings were “sketched” out on grid paper, the list goes on and on. Looking back, I’m not sure how we ever got the job done, but with hard work and long hours, we always did!

How has AK as a company changed over that time period?
We have always changed with the times to provide our customers with the quality service they deserve. Upgrading our phone system, incorporating the top-of-the-line computer systems, involving our employees in sales training, etc. Not to just keep current with the times, but AHEAD of the times. The Internet, email, sophisticated drawing programs, are just examples of the tools which have allowed us the communication and efficiency to provide our customers with quality products, competitive pricing, and the first-class service in this demanding Material Handling world.

What has been your most memorable material handling project?
I really can’t pick just one. Any project I can incorporate my own ideas and design to provide a creative solution for the customer is most rewarding to me. From the very beginning, Al, the owner of A&K has always said “be creative”. Although this seems almost too simple to mention, I truly believe, thinking “out of the box” has proven to be our edge over the competition time and time again.

What do you find most rewarding about your position at AK?
My dad once told me “enjoy what you do for a living because you will spend most of your life doing so”. I can honestly say, the people I work with, the customers and vendors I come in contact with on a daily basis, have allowed me to do exactly that…enjoy life.

When your not performing your Senior Project Account Coordinator responsibilities what do you do in your spare time?
Spending time with family and friends has always been important to me. Especially this time of year. Golfing, BBQ’s, boating, anything to be outside enjoying the summer!