Welcome to our Frequently Asked Questions page! Here, find answers to all the most common questions about pallet racking, ordering/shipping processes, permitting, warehouse design, and AK’s services and offerings. If your question is not answered here, call 800-722-5908 and we will gladly assist you.

Business, Ordering, and Shipping FAQs

AK Material Handling Systems has two warehouse locations. Our primary warehouse is in Maple Grove, MN, with a secondary location in East Stroudsburg, PA.

In-stock racking ships from one of our two warehouse locations in Maple Grove, MN, or East Stroudsburg, PA. We can also ship from multiple locations throughout the country depending on the product and customer location.

Yes, customer pickup is an option. You will need to specify this under the shipping section of your order.

For in-stock products, we estimate 48-72 hours before pickup. Out-of-stock products are subject to the manufacturer’s lead time.

Product FAQs

It varies depending on the manufacturer and rack style. Call 800-722-5908 for details on your specific racking and application.

Rack capacity is dependent on the size, material, manufacturer, and more. Call 800-722-5908 for help determining your pallet rack capacity.

Yes, we always recommend that you anchor your frames. In the case of in-floor heating, slope, or other variables that may prevent floor anchors, alternative measures such as wall anchors, glue, etc. are available.

Service FAQs

Yes, we work with a number of third-party installers and can quote and schedule your rack installation.

Yes, we work with multiple contractors that can help with the move. Our design experts can plan and design your new space. Learn all about our relocation services here.

Yes, we buy and sell both new and used racking. Call 800-722-5908 for a quote or fill out a quote request form here. Learn more about our rack buyback system.

Find answers to all your permitting questions here.

AK can assist in the permitting process but cannot issue an official permit. We can help point you in the right direction.

Only structural engineers can offer official inspections, but one of our design experts will happily inspect local racking for damage or missing components. Learn about our inspection services here.